Salesforce general sentiments

Right now my business is based almost exclusively on developing on the Salesforce.com platform, but I'm not one of those Marc Benioff idolizing, Salesforce can do no wrong type of people (those people are annoying).  I think Salesforce has done a good job of creating an extensible CRM that allows for non-technical people to customize it up to a point, and developers to customize it beyond that point.

For awhile, the supposed plan for Salesforce was to become a true platform- they handle the storage and maintenance and provide the framework on which everyone could build or install pre-built applications.  Included in that pitch was the statement that they wouldn't build enhancements specific to industry verticals or job functions, that would be left to the customers and third-party developers.  Good bye Salesforce.com, hello Force.com.  I liked this plan. 

This is clearly no longer the plan.  Salesforce continues to build functionality for sales and other verticals, and has gone the Microsofty route of acquiring companies who have built Salesforce solutions and incorporating those solutions into the platform.  This plan I don't like for the same reason I never cared for Microsoft doing it.  Trying to incorporate software into a platform that was not specifically engineered to be incorporated creates complexities (i.e. opportunities for bugs) and inefficiencies that could have been avoided by engineering something from the ground up to actually be a part of the platform.  It's a big part (though not the only reason) of why Windows is the giant bloated piece of crap that is today.  Microsoft has managed to prosper despite this by having a strong foothold in the market, particularly corporate sector of the market, and because computers have progressed to be able to handle the bloatiness of Windows and still function. 

As of late, we've seen some instability in the Salesforce sandbox environment. There was that week this past fall where one of the sandboxes was dead to the world, and just last night the entire sandbox environment, in North America anyway, was hiccuping.  Do I know for sure that these glitches were the result of the way they've expanded the platform?  Absolutely not.  But they were no real surprise to me when they hit and I suspect we'll see more; it's as hard for Salesforce to avoid as a painfully long boot-up time is for MS Windows.  Be careful there Icarus, your wings are looking a little gooey.